1. Introduction

Kelello Properties (Pty) Ltd (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website:
👉 https://kelello-properties.co.za

2. Information We Collect

We may collect and process the following personal information:

2.1 Information You Provide

  • Full name
  • Email address
  • Phone number
  • Messages submitted via contact forms
  • Any additional information you voluntarily provide

2.2 Automatically Collected Information

  • IP address
  • Browser type and device information
  • Website usage data (via cookies or analytics tools)

3. How We Use Your Information

We use your personal information to:

  • Respond to enquiries and provide customer support
  • Process property-related applications or requests
  • Communicate updates, offers, or relevant information
  • Improve our website and services
  • Comply with legal and regulatory requirements

4. Legal Basis for Processing

We process your personal information in terms of POPIA on the following lawful grounds:

  • Your consent
  • Performance of a contract (e.g., rental or purchase enquiries)
  • Compliance with legal obligations
  • Legitimate business interests

5. Sharing of Information

We do not sell your personal information.

We may share your information with:

  • Service providers (e.g., hosting, email, CRM systems)
  • Financial institutions (if required for applications)
  • Legal or regulatory authorities when required by law

All third parties are required to protect your information.

6. Data Storage and Security

We take reasonable technical and organisational measures to protect your personal information, including:

  • Secure servers
  • SSL encryption (where applicable)
  • Access control and restricted permissions

However, no online system is completely secure.

7. Retention of Information

We retain personal information only as long as necessary for:

  • The purpose it was collected
  • Legal, accounting, or reporting obligations

8. Your Rights (Under POPIA)

You have the right to:

  • Access your personal information
  • Request correction or deletion
  • Object to processing
  • Withdraw consent
  • Lodge a complaint with the Information Regulator

9. Cookies and Tracking Technologies

Our website may use cookies to:

  • Improve user experience
  • Analyse website traffic
  • Remember preferences

You can disable cookies in your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

11. Information Officer

In terms of POPIA, we have appointed an Information Officer.

Contact Details:
Email: info@kelello-properties.co.za
Phone: +27 11 334 9326

(You can replace this with a named officer if required.)

12. Complaints

If you believe your personal information has been misused, you may contact:

Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us:

📧 info@kelello-properties.co.za
📍 144 Anderson Street, Marshalltown, Johannesburg